Most marketers need only make a few changes in their email marketing practices to beat their competitors, according to a new Silverpop study that reviewed the registration procedures, marketing messages and opt-out practices of 175 retailers such as Crate & Barrel, Neiman Marcus, and CompUSA, reports Internet Retailer (via MarketingVox).
Though the acquisition of email addresses is vital for beginning or maintaining a dialogue with customers, 23 percent failed to include email registration request; a similar proportion offered no explanation of benefits. Among those that did, 45 percent offered notice of sales and promotions, 14 percent offered news, and 11 percent offered a catalog or other direct mail piece; only 2 percent offered incentives such as a sweepstakes of discount.