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Greco: DMers Must Protect Consumers’ Identity

Sellers’ biggest responsibility is to protect consumers from identity theft, according to Direct Marketing Association president/CEO John Greco’s May 25 address to leading list brokers and managers during the DMA List & Database Council luncheon, writes DM News. In addition to maintaining data security, the DM industry faces other challenges, including safeguarding consumer trust, preserving good customer relationships and coping with fluctuating postal rates and regulations, Greco said.

To ensure consumers’ protection, marketers must distinguish identity-specific data from marketing data that’s based on a person’s shopping habits, according to Greco. “It is critical to build awareness that marketing data can’t be used to steal identity,” he said. “So as we hammer that message home to Capitol Hill, direct marketers must be even more responsible than ever in handling marketing data. We can’t afford to become a poster child for data security.”

Also, Greco said that direct marketing buyers have power over sellers, as consumers can easily shun marketing messages. “Breaking through these empowered buyers is critical, and getting what I call an information dialogue going with them is the key to success,” Greco added. “Accurate, timely information that’s relevant to a subject that’s on someone’s mind right now - even among all the distractions of this multichannel universe - is the key to breaking through with even the most elusive target.”

Related topics: Regulatory, Planning, Buying, Agencies, Direct...   

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