In spite of the postal increase, direct mail performance increased 10 percent in 2005 over 2004 with approximately the same volume of mail delivered.
In fact, the bulk of customers - 51 percent - still prefer mail order over the internet, according to Aabacus’s annual multichannel trend report, Multichannel Merchant writes. The report shows a 14 percent rise in sales and transactions via direct channels in 2005 resulting in $31.3 billion in sales.
The largest categories included children’s products with an 11 percent increase over 2004, apparel and accessories (9 percent increase), gifts including general and specialty foods (7 percent), men’s products (6 percent), home decor and furnishings (5 percent), and senior products (4 percent).
Of all direct sales, 25 percent took place online compared to 20 percent in 2004, and the average order size for online orders surpassed call-centers ($116 compared to $102 respectively) for the second year in a row.
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