A new multicultural marketing survey would seem to confirm the notion that both African Americans and Hispanics have strong brand loyalty.
Both groups are increasingly reconnecting to their roots, cultural values and beliefs, according to Sonya Suarez-Hammond, director of multicultural marketing insights at research firm Yankelovich. The study, conducted by Yankelovich, showed that both groups are reconnecting to their heritage, with 67 percent of African Americans saying that their “roots and heritage are more important to me today than they were just five years ago,” according to Adweek. For brands, this means that they must show they understand the ethnic consumer by creating culturally appropriate messages, Suarez-Hammond says.
Moreover, 58 percent of Hispanics and 55 percent of African Americans believe it is risky to purchase a brand they are unfamiliar with. Only 42 percent of African Americans and 40 percent of Hispanics said they would purchase “private label” and generic brands if they found themselves with less money.
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Effective immediately, any telemarketing call that delivers a prerecorded message must include a quick and easy way to opt-out of receiving future calls. The opt-out must work both for consumers who answer these calls in person and for those whose…