- Email is still the primary means of communication used by most consumers, writes chiefmarketer.com; however, consumer surveys show a consistently expressed desire to receive solicited email—but only at the frequency they desire and expect. Few marketers are giving recipients an opportunity to state what type of mail they want to receive and how often they want it. Among other insights, the article points out that a strategy to maximize both delivery and ROI is to stop marketing, at least occasionally. Instead, allow email pieces to offer something valuable to the recipient for having received the mail. There will be plenty of time to upsell when the subscriber reaches the website or follows through on some other call to action. Read the whole story here.
Chart: Marketing Areas Impacted by Inaccurate Data
About this chart: Source: DemandGen, "Assessing the Impact of Dirty Data on Sales & Marketing Performance." The DemandGen Report is based on survey, conducted in October 2010, and defines "bad data" by a number of criteria, including the wrong company info or wrong contact data, inconsistently entered data, bad email address, returned mail, inability to reach by email and/or phone, and fields that are empty/null due to poor capture techniques or contain other inaccurate firmographics.
Oracle Atg Release Customer Experience Study | Salesforce.com Forecast Optimistic
- Part 3 of The Merchant Rules Series from Oracle Atg has been released. "Social and Mobile Sparl Latest Evolution" discusses how merchants are optimizing the customer experience across channels. From iPhone apps and mobile commerce to Twitter and Facebook, these opportunities are being quickly embraced by shoppers. The report reveals how seasoned merchants are using their skills to create a consistent positive customer experience, rather than “throwing spaghetti against the wall and seeing what sticks.”
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